Privacy Policy

This Privacy Policy applies to the website burgerpaaji.com operated by Hoventura Brands Pvt Ltd ("we", "us", or "our"). Burger Paaji is a brand of Hoventura Brands Pvt Ltd.

Registered address: Ground Floor, Rohini Complex, Circular Road, Lalpur, Ranchi, Jharkhand 834001, India.

We collect personal information only when you choose to share it with us or when it is collected automatically through standard website technologies.

Information you provide directly

• Contact & feedback form ( Contact Us): name, phone number, optional email address, subject, message, and optional star rating.
• Franchise enquiry form ( Franchise): name, email, phone number, preferred franchise model (kiosk, QSR, or restaurant), pincode, city, state, and optional background or experience details.
• Phone or email contact: if you call us or email us directly, we may receive your phone number, email address, and the content of your communication.

Information collected automatically

• Analytics data: we use Google Analytics on our website, which may collect information such as pages visited, device type, browser type, approximate location, and referral source through cookies and similar technologies.
• Server and security logs: our hosting and security systems may record your IP address, browser type, and request details to protect the website and prevent misuse.

We do not collect payment information, create customer accounts for public visitors, or request precise GPS location through this website.

• To respond to your feedback, questions, and customer support requests.
• To review and respond to franchise and business partnership enquiries.
• To improve our website, menu presentation, and user experience.
• To understand website traffic and visitor behaviour through analytics.
• To maintain website security, prevent abuse, and protect our systems.
• To comply with applicable legal obligations in India.

We process personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

• Consent: when you submit a form on our website, you voluntarily provide your information for the stated purpose.
• Legitimate interest: for website analytics, security monitoring, and improving our services.
• Legal obligation: where we are required to retain or disclose information under applicable law.

Form submissions (contact/feedback and franchise enquiries) are stored securely in our database hosted through our cloud service providers. We retain this information for as long as needed to respond to your request, manage franchise discussions, improve our services, or comply with legal requirements.

Analytics data is retained according to Google's standard retention settings. Server security logs are retained for a limited period for protection and troubleshooting purposes.

Our website uses cookies and similar technologies for analytics and basic website functionality.

• Google Analytics cookies: help us understand how visitors use our website. These are set by Google and subject to Google's privacy practices.
• Administrative session cookies: used only for internal admin access to manage enquiries and feedback. These are not used for general visitor tracking.

You can control or delete cookies through your browser settings. Disabling cookies may affect certain website features or analytics accuracy.

We may share or expose data to the following third parties only as needed:

• Google Analytics / Google: website usage analytics and, where linked, Google Maps for store directions.
• Cloud hosting providers: to host and operate our website and database securely.
• Instagram: when you choose to visit our social profile through links on this website, Instagram's own policies apply.

We do not sell your personal information to third parties. We do not use Meta/Facebook advertising pixels on this website.

We take reasonable technical and organisational measures to protect personal information, including secure database storage, access controls for administrative functions, and security headers on our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Under applicable Indian data protection laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority in India, where applicable.

To exercise these rights, contact us using the details in Section 12 below. We may need to verify your identity before processing your request.

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Our website may contain links to third-party websites such as Instagram, Google Maps, and delivery platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing personal information with them.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: